m1bet's Privacy Policy — Your Data, Our Responsibility

Introduction & Overview

m1bet is a trusted online casino and betting platform in Bangladesh. We are fully committed to protecting the privacy of our users. This Privacy Policy ("Policy") describes how m1bet collects, stores, uses, discloses, and protects the personal information of users of our website m1bet.lat ("Platform").

By creating an account, browsing, or using any service on our platform, you consent to the information processing practices described in this policy. We will post updates to this page whenever changes are made. For significant changes, we will make every effort to notify registered users in a timely manner.

What Information We Collect

m1bet collects various types of information to operate its services properly. The types of information we collect are described in detail below.

2.1 Information You Provide Directly

When you create an account or use services on m1bet, you directly provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details (e.g., bKash, Nagad, Rocket, or Upay account numbers)
• Any information provided when contacting customer service

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type and operating system information
• Time spent on the platform, pages visited, and click data
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay data

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification service providers, payment processors, and fraud prevention service providers. This information is used solely to improve the quality of our services and to ensure security.

Purpose of Using Your Information

m1bet uses the information it collects for the purposes listed below. Each purpose is consistent with our legitimate business operations and legal obligations.

3.1 Account Management and Verification

We use your personal information to verify your identity and age and to ensure a secure account environment. m1bet provides services only to individuals aged 21 or older. Age verification is an integral part of our responsible gaming policy.

3.2 Payment and Transaction Processing

Your payment information is used to process deposit and withdrawal requests and to prevent fraudulent activity. Transactions on our platform can be made via bKash, Nagad, Rocket, and Upay.

3.3 Customer Support

To resolve your issues and handle complaints, our 24/7 support team may view your profile and communication history. This helps us provide you with fast and effective service.

3.4 Platform Improvement and Personalisation

By analysing your gaming preferences and behaviour, we can offer more relevant game recommendations and a personalised experience. This data also helps us improve the overall quality of our platform.

3.5 Security and Fraud Prevention

We use relevant information to detect suspicious activity, prevent the creation of multiple accounts, and address illegal activity including money laundering.

Disclosure and Sharing of Information

m1bet treats the privacy of your information as a top priority. We share your information with third parties only in the following limited and specific circumstances.

4.1 Service Provider Partners

We work with trusted service providers to carry out operations such as payment processing, identity verification, fraud prevention, and technology services. All such partners are required to comply with our strict privacy standards and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to disclose necessary information in response to court orders, requests from law enforcement agencies, or other legal processes. Such disclosure will always be limited to what is required by applicable law and to the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases we will ensure that the new entity also follows standards equivalent to this Privacy Policy.

4.4 With Your Consent

Outside the circumstances described above, we will not disclose your information without your explicit consent.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the m1bet platform. These are stored as small files in your browser and help improve your experience.

5.1 Types and Uses of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect information about platform usage that helps us improve our services.
• Security Cookies: Help with fraud detection and account protection.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit some platform functionality, particularly features related to login and payments.

Data Security Measures

m1bet follows internationally recognised technologies and processes to protect your information. Our security infrastructure consists of the following key components.

6.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all communication between your browser and our servers fully secure. Sensitive information such as payment details and passwords is always stored in encrypted form.

6.2 Access Controls

Access to your information is restricted to authorised personnel only. Each employee can access only the information required for their role. All our employees are bound by confidentiality agreements and receive regular security training.

6.3 Security Monitoring

Continuous security monitoring is in place across our systems. Immediate action is taken when suspicious activity is detected. In the event of a security breach, affected users will be notified as quickly as possible.

Data Retention Period

We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Account Information: For the duration the account is active and, after closure, for the applicable legally required period.
• Transaction and Financial Information: Retained for an extended period as required by legal obligations.
• Communication History: For the period necessary to improve customer service quality.
• Browsing and Activity Logs: For a limited period to ensure system security and performance.

After the specified retention period, we securely delete your information or anonymise it so that you can no longer be identified.

Your Data Rights

As a user of m1bet, you have the following rights regarding your personal information.

8.1 Right of Access

You may ask us at any time what information we hold about you and how it is being used. Contact our support team to make this request.

8.2 Right to Rectification

If the information we hold about you is incomplete or inaccurate, you may request that it be corrected. Many details can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations, ongoing disputes, or audit requirements.

8.4 Right to Object to Processing

You may object to the processing of your information for certain specific purposes, particularly in relation to marketing communications. We will respect your objection.

8.5 Filing a Complaint

If you believe your data protection rights have been violated, please contact us directly. We are committed to resolving your complaint promptly and effectively.

Protection of Minors' Information

m1bet is an adults-only platform and provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

A strict age verification process is followed at the time of account creation. If we learn that a minor is using our services, we will immediately close their account and delete the associated information.

Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business changes, new technologies, or legal requirements. All changes will be published on this page and the "Last Updated" date at the top of the page will reflect the latest revision.

For significant changes, we will notify registered users by email. Continued use of the platform after any changes will be taken to mean that you have consented to the updated policy. If you have any questions about changes to the policy, please contact us.

Contact and Support

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.